Refund policy

As the Creator and Owner of Royal Room, I value and appreciate every customer and their purchase from my small business. I've been apart of Customer Relations/ Service In every job I've maintained growing up. I vow that Customer Satisfaction is my ultimate TOP priority for Royal Room. I've considered the hard work and dedication it takes to run a custom shop doing crafts and handmade projects is what I love and its my pride and JOY. These products require a lot of hours and effort. All has been considered for the policies in place from ownership of Royal Room. 

REFUND / EXCHANGE POLICY

Refund Policy at Royal Room is EXCHANGE based only for local customers and STORE CREDIT is for local and non-local online customers. We will NOT accept and process ANY returns, which means you have 5 days after receiving your item(s) to request a for an exchange for local customers or submit a "CONCERN" regarding your online order for STORE CREDIT to be issued via digital CODE that will not expire until you use it all. To be eligible for an exchange your item(s) must be in the same condition that you received it and you only have 5 Business days to submit "CONCERN" for local customers that need to exchange; unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase included in email for exchange & store credit. Again, Royal Room exchange policy, will allow local customers to exchange for any product of the same dollar value, or a  special digital store credit coupon. I appreciate everyone who chooses to support Royal Room Exclusive Shop.

Non- Exchangeable Items
 Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 
 Unfortunately, we WILL NOT accept exchanges on sale items or gift cards.

 

EXCHANGE REQUEST & CONCERNS FOR STORE CREDIT  ---To start your exchange or concern for store credit email please subject as "EXCHANGE REQUEST"( Local ) or "CONCERN FOR CREDIT" ( Local & Out of state online customers ), plus attach PHOTO of Invoice/Receipt then send To: shoproyalroom@gmail.com 

We will notify you once we’ve received and reviewed your request, and will contact further once the exchange is approved or denied. 

Process will take maximum of 5 business days, please contact us at shoproyalroom@gmail.com for any other questions.

Damages / Product Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

EMAIL: "DAMAGED PACKAGE" TO shoproyalroom@gmail.comProcess will take maximum of 5 business days, please contact us at shoproyalroom@gmail.com for any other questions.

THANK YOU ROOMIES XOX💜- ROYAL